7 Quality management tools for solving problems

by Alison Mills-Long
by Alison Mills-Long

Looking for quality management tools? In this PMWorld 360 video, Alison Mills-Long discusses some of the quality management tools a project manager can use to solve problems in their projects. Some of the tools she mentions include process flow charts, the PDCA (Plan, Do, Check, Act) process, brainstorming, affinity diagrams, mind mapping, a force field analysis, and the cause and effect diagram.

 

For more information on the problem-solving tools mentioned in the video check out the Quality Tools Handout

 

Similar Content:

You Might Also Like

Alison Mills-Long, PMP, CMQ/OE, RMT, TNLP, is the owner of Empowered by Source and has over 27 years of experience in the financial services industry in the disciplines of project management, operations, and vendor management. She is a founding member of the PMI Columbus, GA Chapter and has served in continuous officer positions for over 20 years and is a member of the American Society for Quality. Alison is the developer and lead instructor for Columbus State University Continuing Education Project Management Certificate Program. Alison writes about project scope and training.

You may also like

Navigating project changes: What is it?

Emotional Intelligence Tools for Smoother Projects: Podcast

Empowering your project portfolio: What is empowerment?

Lean-Agile PMO

Reality Check: 4 Keys To Addressing Derailed Resource Capacity Planning

A Beginner’s Guide to Project Management Offices (PMOs)

How to be a good mentor

How PPM can help create a competitive advantage

Leaders leading leaders

Authentic Leadership: Be An Original Leader And Just Be Yourself

Close