Looking for quality management tools? In this PMWorld 360 video, Alison Mills-Long discusses some of the quality management tools a project manager can use to solve problems in their projects. Some of the tools she mentions include process flow charts, the PDCA (Plan, Do, Check, Act) process, brainstorming, affinity diagrams, mind mapping, a force field analysis, and the cause and effect diagram.
For more information on the problem-solving tools mentioned in the video check out the Quality Tools Handout
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