Utilizing Plan Do Check Act (PDCA) for business process improvement

by Tapera Mangezi

Summary: Plan Do Check Act (PDCA) is an iterative, four-step scientific method used for continuous improvement of business processes in organizations that allows organizations to make quality improvements in business processes and methods while continually evaluating the results to ensure that the organization takes steps to improve efficiency.  Find out how to use it to solve problems.


What is a business process?

A business process is an iterative process involving a series of tasks that employees within an organization repeatedly perform to create a product or service. It starts with an objective and ends with the achievement of a goal, which provides value for stakeholders.

What is business process improvement?

Business process improvement is the collection of methodologies to identifying, analyzing and improving the existing processes within an organization to achieve organizational objectives more efficiently. Examples of business process improvement initiatives include automation of manual processes using workflow, reduction of waste in production processes, redesigning of employee responsibilities, and streamlining approval processes. The typical methodologies that are used for business process improvement include Six Sigma, Lean, Scrum, Kaizen, and Total Quality Management.

Improving a business process typically involves the following steps:

  • Identify the business process – After deciding which process needs to be improved; the process can be documented using a process flow diagram.
  • Analyzing the business process – Use the process flow diagram to investigate problems within the process.
  • Redesigning the business process – The process is now redesigned to solve problems that have been identified.
  • Acquiring project resources – Resources needed for implementing the improved process will need to be secured at this stage and can be part of the project team.
  • Implementing the changes – After acquiring the necessary resources, the changes to the business process can be implemented and may involve changing existing systems and processes.
  • Reviewing the business process – To ensure continuous quality improvements after implementing the changes; there is a need to monitor the progress to ensure that the process is performing according to expectations.

The Plan Do Check Act (PDCA)

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The Plan Do Check Act process is an iterative, four-step scientific method used for continuous improvement of business processes in organizations and was popularized by W. Edwards Deming. It allows organizations to make improvements in business processes and methods while continually evaluating the results to ensure that the organization takes steps to improve efficiency. Business process improvement is the responsibility of all employees within an organization and should be approached in a systematic way. The Plan Do Check Act process is also known as the Deming Cycle or the PDSA cycle which is short for Plan, Do, Study, Act. In the Study step of the PDSA cycle, the process improvement team should set aside time to analyze the data and study the results.

The Plan Do Check Act steps

Step 1: Plan – This involves identifying the problem, collecting relevant data, and understanding the root cause of the problem, developing hypotheses about what the issues may be, and deciding which one to test. This includes developing a process improvement plan, identifying the processes, mapping the processes, modeling the processes, and documenting the processes.

Step 2: Do – This involves developing and implementing a solution, deciding on how the effectiveness will be measured, how testing will be conducted, and how results will be measured. This includes the use of the process improvement plan for implementation of corrective action, executing the business process using all improvements, optimizing the business process, and automating the business process.

Step 3: Check – This check phase involves confirming the results before and after the implementation of the business process improvement, measuring effectiveness, and deciding whether the hypothesis is supported or not. This also includes checking the data after the correction to ensure that it has worked.

Step 4: Act – This involves documenting the results, informing others about process changes, and making recommendations for the future PDCA cycles. If the solution was successful, then it will be implemented but, if not then the problems will be resolved, and the PDCA cycle will be repeated again.  This also includes standardizing the process or new way of working to support what you have learned.

Benefits of the Plan Do Check Act (PDCA) Cycle

  • It helps in the standardizing of the problem-solving process
  • It facilitates better project management and business analysis
  • It stimulates continuous improvement of people and processes.
  • It provides a platform for implementation of continuous improvement.
  • It helps the project team try new products during product development
  • It helps the team test possible solutions in a controlled environment.
  • It eliminates recurring mistakes in the project activities
  • It can be used as a management system for the project team


How can Plan Do Check Act be utilized for business process improvement?

The Plan Do Check Act process can be utilized for business process improvement by identifying areas of inefficiency or weakness within a process, creating a plan for improvement, implementing the plan, checking to see if the plan has improved the process, and then acting to adjust the plan if needed.

What are the benefits of utilizing PDCA for business process improvement?

The benefits of utilizing Plan Do Check Act for business process improvement include improved efficiency, reduced costs, increased customer satisfaction, and increased productivity.

How do I know when to use PDCA for business process improvement?

PDCA can be used for any business process that is not meeting expectations or that has areas of inefficiency or weakness. It can also be used to implement new processes or improve existing ones.

How can I measure the success of PDCA for business process improvement?

The success of the PDCA process can be measured by evaluating the results of the implemented plan and comparing it to the initial state of the process. This can be done by tracking performance metrics, such as customer satisfaction, productivity, and cost savings. Additionally, having a feedback loop from stakeholders involved in the process can also be used to measure success.

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