Notion
Best all-purpose knowledge hubFlexible pages, databases, and links make Notion one of the most versatile knowledge tools available today.
Best for: Cross-functional teams & startups
Content model: Docs + databases
2025 Knowledge Management Guide
Best Knowledge Management Software for 2025 (Ranked & Compared)
Knowledge management software helps teams capture, organize, and find answers fast — across projects, processes, decisions, and day-to-day work. These tools are ideal for documenting SOPs, reducing duplicate work, and making tribal knowledge accessible.
Vendor-neutral comparison for wikis, databases, and knowledge hubs.
Use alongside PMWorld360 project, PMO, and remote work frameworks.
Why Teams Need Knowledge Management Software
As teams scale, knowledge becomes fragmented across email, chat, slide decks, and local files. Knowledge management software centralizes content, standardizes documentation, and makes it easy for anyone to find answers without interrupting colleagues.
Compare the Best Software for Your Team
Compare Top Software →Tribal knowledge locked in people’s heads
Scattered docs across drives & chat
Onboarding takes too long
Duplicate work across teams
No “single source of truth”
Difficult to keep SOPs up to date
Editorial & Affiliate Disclosure:
PMWorld360 is reader-supported. Some vendors may compensate us through affiliate partnerships—at no cost to you.
Our reviews remain independent and based on functionality, pricing, usability, support, and value.
SmartMatch™: Best Knowledge Management Tool Based on How You Work
Different teams document knowledge in different ways: long-form pages, structured databases, or quick cards. Use this SmartMatch guide to jump to the tools that match your style.
- Wiki-style pages & team spaces: Confluence, Slab
- Docs + databases + projects in one place: Notion, ClickUp
- Q&A cards right inside your workflows: Guru, Tettra
- Hybrid PM + docs for cross-functional teams: Monday.com, ClickUp
- Engineering & product teams: Confluence, Notion
Documentation-first culture
Notion or Confluence — rich pages, templates, and cross-linking ideal for documenting decisions, RFCs, and SOPs.
Support, sales & CX teams
Guru or Tettra — fast answer cards, browser extensions, and verification workflows to keep responses up to date.
PM + knowledge in one tool
ClickUp or Monday.com — combine task management, docs, and project views under one roof.
Top Knowledge Management Software Tools (2025)
Confluence
Best for engineering & product teamsStructured spaces, page trees, and Jira integration make Confluence ideal for technical teams.
Best for: Product, engineering & IT teams
Content model: Wiki spaces & pages
Guru
Best for real-time Q&A answersCard-based knowledge surfaces answers inside browsers, CRM, and support tools exactly when teams need them.
Project Management Templates Toolkit
21 proven templates to eliminate guesswork and save hours.
$79 — Download Toolkit →Best for: Support & sales enablement teams
Content model: Verified Q&A cards
ClickUp
Best PM + docs comboClickUp Docs tie directly into tasks, dashboards, and workflows so knowledge and execution stay in sync.
Best for: Teams already running projects in ClickUp
Content model: Collaborative docs linked to projects
Confluence
Confluence has long been a core knowledge hub for technical and product teams. It uses a familiar page-tree hierarchy with spaces for departments, projects, or programs, and integrates deeply with Jira and Atlassian tools.
- Pros: Strong page structures, permissions, and integration with Jira and DevOps workflows.
- Cons: Less flexible than Notion-style databases; users may need training to structure spaces well.
- Best fit: Organizations with established Atlassian stacks and formal documentation practices.
Best Knowledge Management Software (Detailed Summaries)
Use these short-form summaries to quickly assess which knowledge management tool matches your documentation style, scale, and existing tech stack.
Best all-purpose knowledge workspace
Notion
Notion blends rich documents with databases, making it ideal for teams that want flexible knowledge structures instead of rigid page trees.
- Pros: Highly flexible pages and databases, templates for almost every use case, strong community.
- Cons: Requires governance to avoid chaos; permissions and scale need planning in larger orgs.
- Best for: Startups, cross-functional squads, and teams creating a central “operating manual.”
Best for structured wiki spaces
Confluence
Confluence is a traditional wiki with spaces, page trees, and templates that fit engineering, IT, security, and product teams.
- Pros: Clear hierarchy, robust permissions, deep Jira integration.
- Cons: Less flexible than Notion; non-technical teams may prefer lighter tools.
- Best for: Organizations with Atlassian already in place.
Best for answers in the flow of work
Guru
Guru stores knowledge in card form and surfaces it directly within browsers, CRM, and support tools.
- Pros: Browser extension, Slack/Teams integration, verification workflow for accuracy.
- Cons: Less suited for long-form documentation or complex hierarchies.
- Best for: Support, sales, and enablement teams needing fast, verified answers.
Best for simple, structured wikis
Slab
Slab offers a clean, distraction-free wiki experience focused on long-form content and internal playbooks.
- Pros: Simple UX, strong search, great for handbooks and guides.
- Cons: Less flexible than database-centric tools.
- Best for: Companies creating internal handbooks, policies, and playbooks.
Best for Slack-centric teams
Tettra
Tettra is a knowledge base designed to work closely with Slack, helping teams answer recurring questions quickly.
- Pros: Tight Slack integration, Q&A flows, lightweight structure.
- Cons: Less sophisticated page layouts than full wiki platforms.
- Best for: Slack-heavy teams wanting a straightforward internal knowledge base.
Best PM + docs in one platform
ClickUp
ClickUp Docs connect directly to tasks, goals, and dashboards, keeping execution and knowledge closely aligned.
- Pros: Docs, tasks, dashboards, and goals in one ecosystem.
- Cons: Can feel complex without a clear structure and admin ownership.
- Best for: Teams already using ClickUp for project management.
Best for visual teams that need docs
Monday.com Docs
Monday.com Docs live within the broader Monday.com platform, connecting dynamic docs to boards and workflows.
- Pros: Live embeds from boards, easy collaboration, strong visual context.
- Cons: Less full-featured as a standalone knowledge platform than Notion or Confluence.
- Best for: Teams already working heavily in Monday.com boards.
Comparison: Notion vs Confluence vs Guru vs Slab vs Tettra vs ClickUp
Use this summary to quickly understand how leading knowledge platforms differ in structure, AI, and governance.
| Platform | Content Model | Ease of Use | AI Assist | Integrations | Best For |
|---|---|---|---|---|---|
| Notion | Docs + databases | Medium | Strong | Strong | Flexible cross-functional knowledge hubs |
| Confluence | Spaces + page tree wiki | Medium | Growing | Very Strong (Atlassian) | Product, engineering, IT |
| Guru | Cards, Q&A, verification | High | Strong | Strong (CRM, support) | Sales, support, enablement |
| Slab | Long-form wiki pages | High | Moderate | Good | Company handbooks & SOPs |
| Tettra | Simple pages + Q&A | High | Moderate | Strong (Slack, integrations) | Slack-first teams |
| ClickUp | Docs linked to tasks | Medium | Strong | Strong | Teams using ClickUp for PM |
How to Choose the Right Knowledge Management Tool
Instead of testing every tool, use this decision framework to shortlist options that align with your documentation style, tech stack, and scale.
Decision Flow
- Already using Jira & Atlassian? Start with Confluence.
- Need flexible docs + databases? Evaluate Notion first.
- Want answers inside CRM/support tools? Guru or Tettra.
- Want PM + docs in one place? ClickUp or Monday.com.
- Want a clean company handbook? Consider Slab.
Implementation Checklist
- Define what “single source of truth” means for your org.
- Map your core content types (SOPs, RFCs, FAQs, runbooks).
- Decide ownership: who maintains each space or database?
- Plan migration from existing drives & wikis.
- Create templates for recurring documents and knowledge types.
- Roll out training and a governance model (tags, naming, reviews).
Pro Tip: Knowledge management is not just a tool — it’s a process. Pick the platform that fits your culture, then assign clear owners and review cycles so content stays trustworthy.
Knowledge Management Software FAQ
What is knowledge management software?
Knowledge management software centralizes information such as SOPs, FAQs, runbooks, decisions, and project documentation so teams can find answers quickly. It usually includes search, permissions, templates, and collaboration features.
What is the best knowledge management tool for small teams?
Notion and Slab are often best for small teams. Notion provides maximum flexibility with databases, while Slab focuses on straightforward long-form documentation and handbooks.
Which knowledge management tool is best for engineering and product teams?
Confluence is typically the best starting point for engineering and product teams using Jira. Notion is also popular where teams want more flexible databases and interlinked docs.
How is knowledge management different from project management?
Project management focuses on planning and delivering work (tasks, timelines, resources), while knowledge management focuses on documenting how work is done and the information people need to be successful. Many teams use both: a PM tool plus a dedicated knowledge hub or doc system.
Do we need separate tools for PM and knowledge management?
Not always. Some tools like ClickUp and Monday.com combine project management with docs, while others (Notion, Confluence) can handle projects in a lighter way. Larger organizations often pair a dedicated PM platform with a specialized knowledge hub.
Next Step: Shortlist Your Top 2–3 Knowledge Tools
Use PMWorld360 project and PMO frameworks alongside your chosen knowledge platform to build a durable “source of truth” for your organization.
Compare the Best Software for Your Team
Compare Top Software →Project Management Templates Toolkit
21 proven templates to eliminate guesswork and save hours.
$79 — Download Toolkit →