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In this podcast, Cornelius Fichtner interviews Niraj Kumar about his experience leading teams in the aftermath of the 2016 flood, called the worst Louisiana disaster since Katrina. They discuss how he was able to successfully lead teams through the devastation around them and reacted to a life-altering situation, yet stayed true to the mission to serve the community.
In the podcast, they also discuss how team leaders collaborated to ensure that the critical tasks get done, operations keep humming, and the affected customers continue to receive service. As Niraj Kumar puts it "we look into specific leadership behaviors you can practice to adapt to a chaotic and challenging situation."
